Frequently Asked Questions

How do I book?

Individual and Couples Psychotherapy can be booked by contacting us via sending a message on the website, email or telephone. Psychotherapy can also be booked through Harley Therapy by clicking on the Harley Therapy logo at the bottom of the Psychotherapy page.

Group Psychotherapy can be booked via the Book Now page on the website. A deposit is payable at the time of booking.

Mindfulness or Yoga courses can be booked via the Book Now page.

What happens at the first Psychotherapy session?

You will be invited to talk about your problems, your history, your needs and wishes, your personal life circumstances, the reasons that have led to the development of your difficulties and the way in which your current difficulties affect your life. The psychotherapist will also ask what you hope to gain from therapy and you may wish to establish some therapy goals.The first appointment is not only about gathering information, but is also about coming to a better understanding of your difficulties.

How do I contact you?

You can contact the Serenity Centre by sending a message on the Contact Us page, email at office@serenitycentre.org.uk or telephone on 033 3303 4877.

What is your cancellation policy?

Psychotherapy sessions cancelled with more than 48 hours notice will incur no fee but the full fee is payable for sessions cancelled within 24 hours.

Mindfulness and Yoga courses cancelled with more than 28 days notice will be eligible for a full refund. Those cancelled with less than 28 days but more than 7 days notice, will be eligible for a 50% refund. Courses cancelled with less than 7 days notice will not be eligible for a refund, but in all cases the fee may be transferred to an alternative date.

How do I pay?

Fees are payable in advance at the time of booking via card payment or bank transfer. If booking via Harley Therapy, you will be given the option to pay via card.

When is the next course?

Psychotherapy is available at all times.

Mindfulness and Yoga course dates can be found on the Book Now page.